We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

Why Companies Choose MaritzCX?

We’re happy we can be a part of our clients’ customer experience journeys. Together we create the type of customer experiences that has their company’s culture, and fingerprints all over them—the kind of experiences that people buy and keep coming back for, and the kind of experiences people love, cherish and remember.

Innovative Big Data Platform

The MaritzCX Platform, our pride and joy
Unlike most other customer experience platforms, ours is built with a big data backend, which enables it to accept data from many different sources.  We use Ha-doop and elastic search technologies to bring fast answers to your team from the cloud. On top of that, our product team has an aggressive roadmap to meet the evolving needs of today’s businesses.

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CX Strategy & Research

In-house strategists and experts to help you get where you want to go
Customer experience is big.  And companies are often unsure which piece they should bite off first. That’s why we have a team of industry leading research services, best practices methodologies, and proven management expertise.  We can assess your current program, and help you design a program that fits your goals. And once your program is up and running, we don’t go away.  We can help you assess, segment, benchmark, and focus your customer experience initiatives.

Flexible Program Management

We work with you to get the outcomes you need
CX programs come in all shapes and sizes. Maybe your program needs to scale, and you want someone to help you do it every step of the way. Or you would like to make the day-to-day changes in your surveys on your own. At MaritzCX, we offer both options. Our priority is to help you reach the outcomes that matter to your business, period.

Industry Expertise

There Is No Such Thing As One Size Fits All
We know your business is unique no matter the industry. Our business expertise is built around many different industries. That means that our platform, research and team have expertise specific to your needs. Our experts in financial services, for example, are experts in the banking industry and are ready to help you grow your program and your business.

More from MaritzCX

Personalized CX Assessment

The CXEvolution framework includes an organizational assessment, maturity model, and set of prescriptive recommendations designed to help organizations understand where they currently stand and discover what they need to do next to improve their overall CX competencies—and bottom line.

Assess Your Organization Now →

CX Café Blog

The CX Café thought leadership blog shares ideas from the world of customer experience about the latest and hottest CX trends.  It is the place to find thought provoking articles, best practices and educational and informative weekly blogs.

CX Café Blog →

Partner Ecosystem

Over the years, MaritzCX established an international partner network to help our clients get the help they need.

Partner With MaritzCX →

MaritzCX University

The way we see it, we succeed if you do. Training is important to us, and we know it is important to many of you, so we founded MaritzCX University. The university offers courses, online and offline that empower customer experience professionals. Build your professional skills and product expertise.

MaritzCX University →