Comprehensive Program Management offers a diverse range of CX services and expertise, including consulting, analytics, research, training, and end-to-end operational management. These experts can step in to expand or complement your in-house CX capabilities, implement new CX programs quickly, or manage the operational details of your program, so your in-house team can focus on the big picture.
Comprehensive Program Management
Add Our Resources and Expertise to Your CX Team
MaritzCX Comprehensive Program Management enhances and complements your in-house customer experience team with a scalable force of experts who are ready to step in and manage specific CX programs. With MaritzCX, you always get talented, experienced professionals who understand your business and know how to execute successful customer retention, conversion, and lifetime value programs.
Take Advantage of Instant and Complete CX Solutions
Comprehensive Program Management gives you instant access to complete, functional CX teams who are ready to develop, implement, and manage CX programs and operations. This frees your in-house teams to focus on big-picture results rather than thousands of day-to-day operational details. And it enhances and accelerates your ability to execute high-value CX programs when your internal resources are limited.
Complement Your Team with Confidence
With Comprehensive Program Management, quality is never an issue. All of our teams use impeccable quality assurance processes and proven methods to protect the integrity of your data and maximize the success of your CX programs.
Get the Skills and Expertise You Need When You Need Them
Successful CX programs require the right mix of skills and talent, and MaritzCX is ready to provide the services and expertise you need to complete or complement your team. Our Comprehensive Program Management team has the ability to integrate resources for strategic consulting, deep analytics, custom research, expert training, and end-to-end management of CX programs.
Make Comprehensive Program Management Part of Your CX Program
MaritzCX Comprehensive Program Management is directly connected to the larger MaritzCX platform, which means our program management experts leverage a comprehensive suite of software and services to drive improvements in customer retention, conversion, and lifetime value.
Frequently Asked Questions
What services can MaritzCX Comprehensive Program Management offer my in-house CX team?
How do we know Comprehensive Program Management services meet our standards for quality?
MaritzCX is passionate about quality, and we integrate strict quality management processes into every part of our Comprehensive Program Management offerings. The MaritzCX Quality Management System consists of an ISO 20252-registered quality management structure that includes well-defined responsibilities, processes, procedures, and resources to ensure quality through every phase of every project.
Does Comprehensive Program Management provide end-to-end CX management or specific skills and services?
Both. Our program management specialists will work closely with you to identify your specific CX needs based on your goals, budget, and schedule—and then provide the ideal mix of people, processes, and technology.