Your Patient Experience Program with Modern Technology and Research
MaritzCX has received CMS-certification for HCAHPS surveys, becoming the industry’s first CX platform company to offer an inclusive CX-Based Patient Experience Platform. We bring a unique perspective and a wealth of knowledge from healthcare as well as the CX industry to inform improvement and action plans. Our comprehensive patient experience approach allows you to design, diagnose and deliver a more personal patient experience.
self-serve to full-serve
You can break the mold on your current surveys and reporting with the ability to customize and change surveys and reporting options on the fly. You can update survey questions, dashboard views, reports, and distribution options directly within our platform – on your own or with the support of our experts.
Maintain consistency across
surveys and reporting
We allow you to easily supplement your current programs within one platform, ensuring consistency in overall look and feel and in the ability to understand connections between data, even data from different sources. You don’t have to worry about losing any of your historical information with MaritzCX.
View survey data from your current vendor, HCAHPS, Safety, Quality, employee experience, etc. alongside operations and financial data for a richer, more complete picture. You will also receive expertise and services based in Healthcare research and CX best practices aimed at impactful improvement.