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Automotive: Expand Your Perspective

Start seeing car ownership through your customers’ eyes.

Winning customers’ trust and earning their long-term brand loyalty means moving beyond familiar industry terms like products, incentives, and sales to understand and honor the complete flow of every customer experience. MaritzCX is ready to help you gain these personalized insights with a single, comprehensive CX program that combines multiple data sources, sophisticated qualitative and quantitative analyses, and real-time customer feedback that spans every continent, channel, market, and touch point.

Empower Every Member of Your Automotive Team

VP Customer Experience

Service Desk

Dealer Principal

CEO

“I empower the C-Suite with clear customer insight to guide the strategic direction of our organization.”

“I am constantly learning from my experiences with customers and improving my ability to serve them.”

“I know how my dealership is performing and where we can improve today’s customer experience to drive retention and repeat sales.”

“In a world where products and processes can be replicated by competitors, our intense focus on the customer experience is what continues to give us a strategic competitive advantage.”

Complete CX Solutions with an Automotive Twist

CX Strategy Design

Design a best practice customer experience program that aligns perfectly with your organization’s strategy and goals.

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Software Platform

Empower every member of your team with comprehensive, award-winning software solutions, including technology tools designed specifically for the auto industry.

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Program Management

Harness the expertise of our CX team to help manage part or all of your local, national, or international CX programs.

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Hear What Our Customers Are Saying

Nissan Talks Customer Satisfaction

From the Automotive Experts

Visit our blog, the CX Café, for CX ideas and best practices

MaritzCX