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Dashboards and Reports

Bring Your CX Program to Life with Powerful Data Visualization 

Intuitive Dashboards and Reports for Every Business Unit

MaritzCX’s Dashboards and Reports combine every customer experience and integrated data source into a user-friendly interface that enables analysts to build, analyze, and share impactful data visualizations based on user roles and permissions. From the c-suite to the frontline, our dashboards and reports empower organizations to quickly identify key metrics that are driving business value for the enterprise. Companies can establish action plans right from their dashboard or report for immediate action and business improvement.

View the Platform Demo

Stunning Visual Views of Data with a Focus on Results

Define and create stunning new views of your data, by dragging and dropping data on a new canvas, or by adding to an existing dashboardAnalysts can add benchmarks, goals, and alerts to every board, ensuring the customer experience and other valuable business metrics are constantly monitored for potential problems or opportunities that drive greater business value.

Drive Greater CX Action and Return on CX Investment

MaritzCX’s Dashboards and Reports connects every data source from CRM integrations, surveys, XLS and CSV data imports, and several other channels, to produce meaningful visualizations of the customer journey and experience that can be shared with every member of your company. This democratization of information empowers the organization to identify trends, value-drivers, and areas for systemic improvement to develop the optimal customer experience and return on investment.  

Integrate Data from Any Platform for a Complete CX View

Through its data agnostic platform, MaritzCX makes it easy to combine multiple channels of data sources by ingesting data and uploading it to dashboards through FTP, SFTP, or API methods. Standard Reports will update information in real-time and Dashboards 2 will update within minutes depending on the application and data volume, so every organization can receive an accurate and up-to-date view of their data. 

Connect the Enterprise with Collaborative Reporting and Sharing

MaritzCX’s Dashboards and Reports enables the user to tie specific metrics and data points to the Case Management and Action Planning interface for extensive collaboration. If an NPS, OSAT, or key KPI drops below a certain threshold, action plans can be triggered and shared with stakeholders to identify where the organization can change certain business processes that will in turn improve low scores. Every dashboard and report can be shared via PDF and other file download options. 

See the Complete Picture of CX

Whether the information comes from surveys, mystery shopping, text analytics, case management, business operations or more, MaritzCX’s Dashboards and Reports unifies data and makes the bigger picture clear. Take advantage of the comprehensive collection of CX tools and technologies that create visualizations from the data to provide smart, meaningful changes to your organization. 

Start refining your CX strategy today

Get Started Now

Dashboards and Reports

Bring Your CX Program to Life with Powerful Data Visualization

Intuitive Dashboards and Reports for Every Business Unit 

MaritzCX’s Dashboards and Reports combine every customer experience and integrated data source into a user-friendly interface that enables analysts to build, analyze, and share impactful data visualizations based on user roles and permissions. From the c-suite to the frontline, our dashboards and reports empower organizations to quickly identify key metrics that are driving business value for the enterprise. Companies can establish action plans right from their dashboard or report for immediate action and business improvement.

View the Platform Demo

Dashboards and Reports can help you:

  • Capture the customer journey with pre-built layouts and design tools 
  • Leverage product experts with extensive dashboard creation and design experience 
  • Integrate external data sources and market research deliverables  
  • Share reports based on roles and permissions through direct hierarchy linkage 
  • Create action plans and case management processes using dashboard insight

Stunning Visual Views of Data with a Focus on Results

Define and create stunning new views of your data, by dragging and dropping data on a new canvas, or by adding to an existing dashboardAnalysts can add benchmarks, goals, and alerts to every board, ensuring the customer experience and other valuable business metrics are constantly monitored for potential problems or opportunities that drive greater business value. 

Drive Greater CX Action and Return on CX Investment

MaritzCX’s Dashboards and Reports connects every data source from CRM integrations, surveys, XLS and CSV data imports, and several other channels, to produce meaningful visualizations of the customer journey and experience that can be shared with every member of your company. This democratization of information empowers the organization to identify trends, value-drivers, and areas for systemic improvement to develop the optimal customer experience and return on investment.

Integrate Data from Any Platform for a Complete CX View

Through its data agnostic platform, MaritzCX makes it easy to combine multiple channels of data sources by ingesting data and uploading it to dashboards through FTP, SFTP, or API methods. Standard Reports will update information in real-time and Dashboards 2 will update within minutes depending on the application and data volume, so every organization can receive an accurate and up-to-date view of their data.  

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Connect the Enterprise with Collaborative Reporting and Sharing

MaritzCX’s Dashboards and Reports enables the user to tie specific metrics and data points to the Case Management and Action Planning interface for extensive collaboration. If an NPS, OSAT, or key KPI drops below a certain threshold, action plans can be triggered and shared with stakeholders to identify where the organization can change certain business processes that will in turn improve low scores. Every dashboard and report can be shared via PDF and other file download options.  

See the Complete Picture of CX

Whether the information comes from surveys, mystery shopping, text analytics, case management, business operations or more, MaritzCX’s Dashboards and Reports unifies data and makes the bigger picture clear. Take advantage of the comprehensive collection of CX tools and technologies that create visualizations from the data to provide smart, meaningful changes to your organization. 

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Frequently Asked Questions

  • What makes MaritzCX Customer Dashboards and Reports better than other data visualization options?

    Rather than flat, uninspiring, and static views of your customer feedback, MaritzCX Dashboards and Reports offer you rich, interactive visualizations of customer behavior that you can create and customize in minutes—without waiting on consultants or IT assistance. 

  • Who can create and use MaritzCX Customer Dashboards and Reports?

    Anyone you choose. With MaritzCX, different departments and individuals can quickly create and modify dashboards and reports that focus on specific metrics, insights, and information. It’s a simple, intuitive drag-and-drop process that only takes a few minutes, which empowers everyone in your organization to explore, understand, and improve customer experiences. 

  • What type of information can I draw from to create new Dashboards and Reports?

    Customer Dashboards and Reports are connected directly to the full MaritzCX platform, which means you can instantly access CX data from virtually any source. MaritzCX also makes it easy to add benchmarks, goals, comparison boards, and other types of valuable customer analytics information to your dashboards and reports. All you have to do is drag it, drop it, and enjoy the results. 

Start refining your CX strategy today

MaritzCX