Social Listening

Capturing, understanding, and responding to every comment from any source

See beyond traditional metrics.

Why is social media feedback management important?

How do you capture and respond to random social media comments?

Making text analytics part of your Customer Experience (CX) and Voice of the Customer (VoC) programs

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Customer Experience Is Your Business

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“A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.” – Dave Kerpen

Hear, Capture, and Respond to every Social Media Conversation

Learn about Text Analytics



See why MaritzCX was named a Leader for Employee Experience Management