We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

Service Recovery

When your customer is unhappy, what will you do?

What is Service Recovery?

Why is service recovery important?

The Service Recovery Paradox

How to Implement Service Recovery:

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Customer Experience Is Your Business

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Do We Really Need to Delight Our Patients or Just Cure Them?

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“Customers are like teeth. Ignore them and they’ll go away.” – Jerry Flanagan

The question no longer is whether you’re listening; it’s what you’re doing about what’s being said.” – Ginger Conlon

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