The Magic Intersection of Employee Engagement and Customer Satisfaction, and How Technology Can Support It
In a perfect world, actively engaged employees deliver your brand promise each and every day. They listen to customers, empathize with them, quickly resolve issues, go above and beyond to make them feel special and do it all with a smile. Delighted customers regularly return to get that special feeling only your brand can deliver. Those customers become brand advocates, telling friends, family, co-workers and acquaintances about the feeling they get from doing business with you. New customers flock to your doors. Sales explode. Stock prices rise. Competitors crumble. And all the best and brightest recruits are anxious to bring their talents and become part of your vibrant and growing organization.