Never Start a Business Without Preparing For This First
In November 2014, MartizCX announced the combination of two successful yet very different companies into one. Merging two distinct cultures —one a venerated 40-year old market research firm (Maritz Research), and the other a young, strapping high-tech start-up (Allegiance Software) — was one of the most difficult aspects of the merger. As CEO, I knew bringing these two cultures together and asking them to join in a central vision — to believe in something they may not yet be able to see clearly — was going to be a real challenge. But in order to build a new, cohesive company, I needed both divisions to successfully come together as one.
To do this, I first recognized the value and experience of the people at Maritz Research, some of whom had been with the company 20+ years, to harvest their wisdom. Next, we invested heavily in defining and communicating our core values to all employees. This investment has paid off. However, we had to work fast, which in some cases meant getting rid of the non-believers. As technology and consumer preferences arechanging the way we do business, it’s my job as CEO to steer the newly formed company in a direction thatmeets the needs of our customers today and in the future. We encouraged innovative thinking from day one by having a culture of openness and transparency.
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