MaritzCX Technology Platform to Provide Ecolab with a Centralized CX Program
Lehi, Utah — September 12, 2018 — Ecolab, the global leader in water, hygiene and energy technologies and services that protect people and vital resources, is Implementing MaritzCX’s Customer Experience (CX) Platform for business intelligence at its Nalco Champion, Nalco Water and Ecolab Food & Beverage businesses.
Ecolab has existing CX programs that it has been running for many years. The company will enhance the efficiency of its CX program by centralizing it onto the single CX technology platform.
- A scalable CX technology platform and managed services capable of serving as the
- single source for a holistic, companywide CX program.
- Proven performance in supporting business-to-business (B2B) CX programs.
- Experience in managing global and complex large enterprise-scale CX programs.
The MaritzCX Platform has been the CX program for Ecolab’s Nalco Champion business since 2010. Nalco Champion has strong CX program engagement from internal stakeholders who utilize the feedback to help deliver great customer experiences.
“Ecolab made a long-term, strategic decision that will extend and enhance the value of its CX program,” said Mike Sinoway, president and CEO at MaritzCX. “We anticipate the Ecolab team will see great returns from their ability to see the impacts of its CX program across the enterprise.”
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With annual sales of $14 billion and 48,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world.
MaritzCX is customer experience (CX) management for big business. High-value CX programs are critical for every organization. We combine CX software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. CX programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Telecom, Retail, B2B, Energy and Utilities industries.
Stephanie Miller, Penna Powers for MaritzCX, C: 801-209-8634, firstname.lastname@example.org