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MaritzCX Only CX Firm to Place as a Top 50 Research and Analytics Company

MaritzCX Only CX Firm to Place as a Top 50 Research and Analytics Company

And Earns Highest Industry Rankings for Enterprise CX Programs

Lehi, Utah, Oct. 31, 2018— For the third consecutive year in a row, MaritzCX received the highest rank for a Customer Experience (CX) technology and research firm (14th out of 50 firms) from the American Marketing Association (AMA) in its annual Top 50 Report of U.S. Market Research and Analytics Companies.

Additionally, MaritzCX continues to dominate as the CX technology and research firm for large enterprise CX programs. In The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 report, MaritzCX was named a Strong Performer and earned a 5.00 out of 5.00 in the enterprise customer base criteria. Additional report evaluations included analysis capabilities, professional service offerings, product usability and accessibility and customer strategy.

The global Gartner Market Guide for Voice-of-the Customer Solutions shows highest possible ratings for MaritzCX’s reports and analytics capabilities and its professional services. Companies and their technology offerings were evaluated on performance supporting customer listening, analysis of structured and unstructured data from multi-channel customer feedback as well as data mining, predictive and prescriptive analytics. The top end rating for professional services was earned by MaritzCX’s wide range of effective CX consulting services.

These technology and research ranking reports form a unique set of results that MaritzCX believes shows it’s leading the industry. MaritzCX’s stance is big-business CX is more than technology alone but includes a robust solution-set delivered with research services expertise and industry knowledge in a partnership with clients. Evaluations of professional services, research and analytics in industry reports in addition to technology support this position.

“With a focus on accelerating the success of our large enterprise clients, we have released new solutions to transform business operations, enhance culture and improve ROI for their CX programs,” said Mike Sinoway, president and CEO, MaritzCX. “We feel these industry reports are demonstrating the value of having a tight integration between research and customer experience technology and we are continuing our laser focus to provide solutions to deliver thriving CX cultures and high year-over-year financial returns.”

MaritzCX specializes in scoping, building, implementing and evaluating comprehensive and scalable CX programs for industries spanning automotive, B2B, energy & utilities, healthcare & insurance, financial services, retail, travel & hospitality and many more for customers across the globe. In addition to its technology platform, its research services include custom-designed surveys, traditional research studies, mystery shopping, advanced analytics, journey mapping, and consulting.

With strong growth around the globe, MaritzCX reached a record 1.7 million platform users this year and boasts a 96 percent client retention rate. Several technology integrations, services-based solutions, and key partner announcements marked major milestones in further demonstrating its position as the leading enterprise CX solution provider.

About MaritzCX

MaritzCX is customer experience (CX) management for big business. High-value CX programs are critical for every organization. We combine CX software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. CX programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Telecom, Retail, B2B, Energy and Utilities industries.

Media Contacts:

Stephanie Miller, Penna Powers for MaritzCX, C: 801-209-8634, smiller@pennapowers.com

MaritzCX