MaritzCX Helps Businesses Turn Customer Experience (CX) Programs into Hard Business Results
MaritzCX provides software and services that help organizations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. Below is our interview with Chris Cottle, Chief Marketing Officer at MaritzCX:
Q: Chris, tell us something more about MaritzCX and your services?
A: MaritzCX gives businesses around the world the ability to understand their customers better, to detect and respond to at-risk customers faster, and to act more personally, so they can target and continuously improve the interactions and experiences with every customer. In turn, this helps businesses increase customer retention, conversion and lifetime value, while driving greater performance in ways that they may never have thought possible. We do this by providing a combination of customer experience (CX) software, research science, vertical market expertise, and managed program services.
Q: What advantage does MaritzCX have over its competitors?
A: First is our results-oriented philosophy. At MaritzCX, we believe that acting on customer feedback to improve the customer experience is a means to an end. Our true objective is to help our clients achieve their business goals – namely reducing customer churn and increasing revenue.
Read the full Q&A on the original article here.