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MaritzCX appoints Chase Petrey as new COO Europe

London, 9th April 2018

Chase Petrey has been appointed as European Chief Operating Officer (COO) for MaritzCX, the global leader of customer experience (CX) software and services solutions. He replaces Oliver Kipp, who has recently been named Chief Customer Officer.

Chase joins the MaritzCX Europe team of almost five hundred technology, research and consulting professionals who are supporting over half of the Global Fortune 500 companies in gathering and acting upon customer feedback with the goal to continuously improve the customer experience across all touchpoints. Chase will be working out of MaritzCX’s UK offices.

Chase holds a dual degree in political economics and business administration. He has many years of experience and a proven track record in helping data focused technology businesses including Salmat and Allegiance grow rapidly. In his latest assignment, Chase joined MaritzCX to open the Australian operations. In just over two years since its foundation, the Australian business of MaritzCX has grown from a start-up to become the regional customer experience leader across the APAC region, servicing the largest clients from the Automotive, Financial Services, Telecommunication and Logistics industries.

Stephan Thun, CEO International, commented on the new appointment: “We are thrilled for Chase to join the European leadership team as COO. His research and tech background coupled with his cross-functional expertise and international experience uniquely qualifies Chase to lead our fast growing operational teams across Europe.”

Chase commented on his move: “Many of MaritzCX’s most innovative solutions have come from this region. The depth of client and vertical knowledge this team demonstrates is impressive and is validated by the growth the European business is experiencing. This expertise coupled with our award-winning CX-Software has allowed us to work with some of the most impressive brands in the world, and I look forward to working closely with them to ensure their CX programmes are delivering measurable business results.”

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About MaritzCX

MaritzCX is customer experience (CX) management for big business. High-value CX programs are critical for every organization. We combine CX software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. CX programmes that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Telecom, Retail, B2B, Energy and Utilities industries.