MaritzCX Adds Temkin Ratings to its Customer Experience Platform
To help provide clients the latest tools to understand their customers, MaritzCX, a provider of customer experience (CX) software and services, is partnering with the Temkin Group, a customer experience research and consulting firm, to offer its Temkin Ratings within the MaritzCX platform.
Temkin Ratings evaluate organizations based on feedback collected over the past 6 years using a large-scale survey of more than 10,000 US consumers across 20 industries. The depth of benchmarking data available allows organizations to measure themselves against hundreds of other companies.
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