Engaged Experience—June 29 MaritzCX Webinar Featuring Analyst Sam Stern
New ways for HR professionals and customer experience leaders to understand employee engagement and CX outcomes
Lehi, Utah—June 18, 2018—The risk of harmful or lackluster customer experience (CX) is heightened when employees are disengaged. HR professionals and customer experience (CX) leaders remain challenged with understanding employee experiences as they occur and creating a culture of employee-driven solutions— to deliver an excellent experience and drive CX value and success.
This Driving CX Value Through Customer and Employee EXperiences Webinar session, Engaged Experience, will explore new ways to assess, address, and accelerate engagement including:
- Methods to more instantly include employees in identifying areas of focus
- Recent findings and best practices for connecting employees to the customer experience
- Listening strategies for employees to contribute to the success of the organization
- Identifying opportunities to strengthen their own employee experiences
Webinar: Engaged Experiences
Date: June 29, 2018
Time: 1:00 – 2:00 p.m. EDT
Free Registration: https://www.maritzcx.com/event/engaged-experience/
Guest speaker Sam Stern, principal analyst in Forrester’s Customer Experience research practice will join Jason Macedonia, senior director, Employee Engagement Services at MaritzCX.
MaritzCX is customer experience (CX) management for big business. High-value CX programs are critical for every organization. We combine CX software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. CX programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Telecom, Retail, B2B, Energy and Utilities industries.
Stephanie Miller, Penna Powers for MaritzCX, C: 801-209-8634, firstname.lastname@example.org