CXFusion 2016 Delivers the Promise of Customer Experience

– Conference sponsored by MaritzCX brought 500+ CX pros to share ideas, be inspired and gain expert advice –

SALT LAKE CITY, May 4, 2016 – CXFusion, the global conference for customer experience (CX) professionals, sparked ideas and ignited the imagination of more than 500 participants gathering to discover new ways to get closer to customers. The conference was held on April 25 – 27, 2016 in Las Vegas and followed the theme of “Delivering the Promise of Customer Experience.”

Carine Clark, president and CEO of MaritzCX, opened the first session with an overview on the explosive growth of the CX industry. Clark demonstrated how making the right improvements help organizations leapfrog the competition and catapult their CX programs far ahead of industry averages.

Adam Edmunds, chief strategy officer of MaritzCX, shared new MaritzCX platform products and services, including:

  • PredictionCX – a first-of-its-kind capability to help businesses grow by analyzing known customer information and applying it to predict customer loyalty.
  • SocialCX – a first-to-market CX product that helps businesses influence their online reputation by encouraging everyday customers to generate positive reviews, leading to a more favorable social presence at the local level and increased customer conversion.
  • CXEvolution — a comprehensive framework for assessing, measuring and prescribing specific actions proven to link customer experience maturity with financial outcomes.

Other keynote speakers included Megan Burns, VP Principal Analyst, Customer Experience at Forrester Research, Charles Best, President & CEO of, and David McCandless, an author, data-journalist and information designer. CX Rockstar awards were presented to REI, American Express and Activision for their CX program successes.

MaritzCX Partnerships Announced

CEO Clark announced MaritzCX partners in the areas of technology, data gathering, value-added resellers (VARs) and consulting. As a global leader in CX software and services, MaritzCX is building a customer experience partner network to offer easier access and integration with complementary technology that expands the capabilities of its platform.

MaritzCX technology partners help clients use and integrate customer data from a variety of sources easily in applications that employees know and use every day. These partners include, Adobe, Marketo and PurePredictive.

MaritzCX partners in data gathering and analysis include Maritz Motivation Solutions and its LoyaltyNext and ChannelNext services and CultureNext platform for employee recognition and rewards. Additional partners include PinPoint and Survox for voice, IVR and mobile solutions, and Tableau, Podium, Research Now, CriticalMix, and OnePoint Global for data collection and analysis.

MaritzCX’s value-added resellers include Achievement Awards Group, CX Workout and Winvale. MaritzCX is also partnering with global consulting companies to approach joint projects such as CX design, action planning, and business change management.

CXFusion included 56 Sessions, 12 interactive workshops, and a VoC certification program to provide a wide variety of learning options. Read event comments at #CXFusion on Twitter.