Chad Latimer Joins MaritzCX to Accelerate Software Platform Implementations Globally
Tech services expert to lead client implementation, support, and success of leading customer experience solution
SALT LAKE CITY, July 13, 2015 – MaritzCX today announced the addition of Chad Latimer as senior vice president of platform services. Latimer is responsible for the technology-related services that support the award-winning MaritzCX platform, helping clients receive the full value of their customer experience (CX) software investment.
“The MaritzCX cloud-based platform is at the center of some of the world’s most sophisticated CX programs,” said Bassam Salem, chief operating officer at MaritzCX. “Our global platform services team is critical to the success of these programs and, ultimately, the satisfaction and loyalty of our clients’ customers. Chad’s deep experience, combined with an inherent customer-centricity, will be clearly visible to our customers.”
Latimer’s platform services team helps clients successfully plan for, implement, and manage world-class customer experience programs. Specific focus areas include solution design, implementation engineering and management, and technical success management and support.
“Technology is key to a successful CX program,” said Chad Latimer, senior vice president, platform services at MaritzCX. “It has to be flexible and scalable enough to support what clients need today and tomorrow. Sophisticated CX programs are well beyond the DIY stage, and talented, experienced support services are critical. MaritzCX is a perfect match for the combination of what I love: innovative technology and helping clients succeed.”
Prior to joining MaritzCX, Latimer was chief executive officer for Central Logic, a patient management software company. He also led a global support organization for Germany-based Matrix42 with support teams in Germany, the United States, and India. At Altiris, he spent the first four years developing the international business by establishing subsidiaries in the United Kingdom, Germany, France, the Netherlands, Sweden, Japan, and Singapore. He then turned his efforts for the next four years in creating a unified and customer-focused global services team of consulting, support, and education.