We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

For Car Dealers, Consumer Satisfaction Pays

There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. “Happy customers alone aren’t strong incentives.”

Now, MaritzCX, a customer-experience software and services firm, has done a study gauging moneywise how much customer treatment matters to dealers.

Continue to read the original article here.

MaritzCX