Allegiance Named a Winner of the 2013 Customer Experience Vendor Excellence Award by Temkin Group

Allegiance Voice of Customer software recognized for helping companies become more customer-centric

SALT LAKE CITY – March 27, 2013 – Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, has been named a winner of a 2013 Temkin Group Customer Experience Vendor Excellence Award. Temkin Group, a market research and consulting firm that helps organizations improve their customer experience, instituted this award program to recognize the providers of products and services that help organizations become more customer-centric.

Allegiance provides systems that enable organizations to significantly reduce customer churn and increase revenue. The company’s software collects customer feedback from across channels, combines it with other business data and delivers relevant insights to the people who can take action – all in real time. Its offerings include the innovative Spotlight data mining module that turns mountains of data into laser-focused insights in seconds and frees practitioners to spend more of their time driving change.

“We are honored to receive this award for helping companies focus on their customers and keep them for life. We serve some of the most customer-centric brands in the world, from the American Cancer Society to JetBlue Airways, and they’ve helped us become a leader in our industry,” said Carine Clark, CEO & president of Allegiance. “I congratulate the other finalists – especially our two partners, Ipsos Loyalty and Waypoint Group – for their valuable work in this emerging area.”

Temkin Group’s Customer Experience Vendor Excellence Award is open to all types of product and service providers that help companies improve their customer experience. A panel of five judges reviewed the nominations submitted by 24 companies, which included direct feedback from at least three clients. The judging process, which included a review of product information, case studies, future direction and client references, resulted in three winners and seven additional finalists.

According to Bruce Temkin, managing partner of Temkin Group and one of the judges, “We had a very strong set of nominees, showing that there is a great ecosystem of vendors helping to improve customer experience. Congratulations to Allegiance along with the other winners and finalists for their outstanding work in the field.”

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