Is your customer experience (CX) program floundering?
Are you unsure where to start or what to do next?
If so, you’ll want to join MaritzCX for a noon, lunch and learn at Ritz-Carlton, TOCA on November 17th.
At this event, special guest presenter, Matt Inman, Senior Director, CX Strategy & Design Consulting at MaritzCX, reveals results from the CXEvolution global maturity study in which lead customer-centric enterprises were surveyed about their efforts and opinions regarding their customer experience work and programs. Attend this lunch and learn what these organizations are saying and doing and why some are more successful than others when it comes to getting the most out of their CX programs.
The truth is, not all CX programs are created equal. Measurement alone, one survey in one organization will not get you there. The study reveals 77% of CX professionals believe their CX efforts are not “very successful” in improving business outcomes. With the billions of dollars spent on CX annually, the question of ‘how do I do better’ certainly is a paramount question.
We’re looking forward to hosting you at this insightful luncheon at a great venue!
|Date:||Tuesday, November 17|
|Place:||Ritz-Carlton, TOCA / Mezzanine Level, 181 Wellington St W, Toronto, ON M5V 3G7, Canada|