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MaritzCX Lunch & Learn in Philadelphia


Save the Date!

Don’t miss out on this melt-in-your-mouth luncheon coupled with expert customer experience (CX) insights.

Join MaritzCX on Friday, February 19th for drinks, great food, and a little CXEvolution, a prescriptive, step-by-step approach to determining your current CX maturity relative to industry averages and that of CX leaders like USAA and Disney in order to build a roadmap for advancing CX maturity—and delivering benefits to the bottom line.

We’re getting together at Morton’s Steakhouse for lunch where you can network with CX peers, and most importantly, learn how to improve and evolve your CX program. The luncheon will start at 11:30 a.m. with drinks and appetizers followed by a brief interactive MaritzCX presentation.

We look forward to seeing you there!

When: Friday, February 19
11:30 am-1:30 pm
What: MaritzCX Lunch and Learn
Where: Morton’s Steakhouse – Philadelphia
1411 Walnut St.
Philadelphia, PA 19102
Agenda: 11:30 am – Drinks and appetizers
12:00 pm – Lunch and brief CX presentation: Practical CX Ideas You Can Use Today
1:00 pm – Networking


More about the MaritzCX Presentation
Practical CX Ideas You Can Use Today

Whether you’re just getting started with your CX efforts or you have a well-developed CX program, MaritzCX customer experience expert, Michael Allenson, provides tips that can help businesses of all levels improve their customers’ satisfaction and loyalty. During this presentation, Michael provides elite techniques to help you achieve short-term financial results and lay the foundation for long-term customer retention and business success.

Attend this event and learn how to:

  • Analyze the MaritzCX Customer Experience Self-Assessment (a link to the online assessment will be provided prior to the event)
  • Identify customer-focused actions that make a difference and place emphasis on them in your program
  • Drive greater organizational focus and commitment with linkage analysis

Michael Allenson

Michael Allenson is a Senior Strategic Consulting Director with MaritzCX. Michael helps companies understand how they can design and implement CX management programs that improve the customer experience while also driving the growth of their businesses. For the past 25 years, he has consulted with companies on strategic marketing, the customer experience, and consumer behavior.

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