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CXFusion 2016: The Untapped Opportunity for CX

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CXFusion 2016: Adam Edmunds

Customers’ expectations and interactions with businesses are evolving, so customer experience programs need to evolve too. Adam discusses new strategies and technologies that provide a tremendous opportunity for practitioners to capitalize on the new frontier of customer experience. Adam explores the new innovative opportunities and how you can capture and use them.

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MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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