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Transforming Customer Feedback into Digital Improvements

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BE “THE BIG DEAL” IN YOUR ORGANIZATION, LIKE THE SUPERMOON.

Are you losing your mind when it comes to increasing customer satisfaction and knowing what feedback to take action on?  Moving the needle definitely doesn’t happen by accident.

Register now to hear two of Portland General Electric (PGE) CX/UX leaders discuss how they’re transforming customer feedback into concrete, actionable improvements to their customers’ experiences through their digital customer touchpoints.

In this actionable webinar, you’ll learn:

  • How to design and implement surveys that capture key moments of truth
  • What it really means to capture the “moments that matter”
  • Ways to activate real-time decision-making
  • What tactics eliminate barriers to self-service across channels
  • How to categorize feedback into groupings that target digital disconnects
  • When to leverage the voice of the customer to drive design decisions
  • How to derive meaning from customer feedback to make immediate digital improvements
  • New best-in-class usability design guidelines and principles
  • Why implementing a “Quick Wins” program is so important and how you can create one

Walk away with real-life examples, best practices and a concrete action plan that will help you improve your customers’ experiences.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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