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The ROI of VoC

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Learn How To Use Linkage Analysis to Connect Voice of Customer Data to Business Outcomes

Margins are becoming increasingly tighter in most organizations and top decision makers are placing greater demands on ensuring corporate initiatives deliver a positive ROI. Can you prove the value of your CX program? Do you know how to determine your VoC ROI? Too many CX managers are placing C-suite endorsement and potential program funding in jeopardy simply because they struggle to accurately connect VoC results to business outcomes.

MaritzCX can help you avoid this risk.

Join MaritzCX senior analysts and industry-leading marketing scientists, Joseph White and Juraj Kavecansky, for this webinar to learn how CX practitioners can effectively make their VoC ROI case by using linkage analysis. Joseph and Juraj will share industry-leading best practices, personal expertise, and real-world case studies that shows how linkage analysis proves VoC ROI and improves an organization’s culture and bottom line.

By attending, you’ll learn how to:

  • Overcome common VoC ROI challenges
  • Connect CX initiatives to business outcomes with linkage analysis
  • Understand how to generate statistical proof to support your VoC program

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

On-Demand Webinar

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