What’s the value of a customer? What’s the impact of customer churn? If you know these answers for your financial institution, you understand the importance of customer retention and satisfaction, and subsequently, you realize the necessity of an effective CX program. According to recent studies, up to 10 percent of a large bank’s customer base can be classified as “at risk.” It’s that potential churn that could ultimately cost an institution billions. Today’s game changer is a CX program capable of maximizing retention and improving your firm’s bottom line.
Principal CX Transformation Consultant
CX Program Manager
Join MaritzCX for a webcast featuring a trio of CX experts who are helping companies just like yours change the game. MaritzCX’s Jennifer Passini, Principal CX Transformation Consultant and CX Program Manager, Josh Harker, recently examined how financial services organizations can increase the ROI of their CX programs by focusing on business outcomes, understanding the true value of a customer, and learning how to accurately identify at-risk customers. The presentation showcases best practices and includes case studies of financial services firms that successfully put these practices into action.
Don’t miss this event!