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The Power of Social to Improve Customer Experience Outcomes

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LEARN HOW TO TURN SOCIAL MEDIA INTO A RELIABLE AND MANAGEABLE SOURCE OF CX INSIGHT

Social media provides an undeniable medium for your customers to express their views about your products and services while also serving as a referral source for prospective customers. Your organization’s capacity to effectively manage its social media reputation is critical.

That’s where SocialCX™ from MaritzCX can help.

This unique social media management offering goes well beyond traditional monitoring products to provide organizations with the capacity to:

  • Monitor social media sites for relevant and location-level data
  • Influence online reputation by encouraging everyday customers to help generate positive reviews
  • Engage with customers, identifying and quickly resolving issues and immediately addressing negative, reputation harmful, comments

The potential influence of a single review, tweet, or Facebook post can be catastrophic.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

MACU
Transamerica
SunTrust
HSBC
citi grey
frost

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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