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The Nine Habits of Leading Customer Feedback Managers

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CHART YOUR PATH TO SUCCESS WITH THESE NINE HABITS

Gathering customer feedback is the only way for a company to truly know and understand its customers’ needs, wants, concerns, and issues, as well as create more and lasting value for them. Regardless of whether customer feedback is managed by a single person or multiple people in an organization, or even a third-party provider, companies need to ensure that they are putting the right voice of the customer (VoC) programs and processes in place to support their organization’s collection, management and use of that data.

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MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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