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The Customer Side of Mystery Shopping

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Measuring Up

The mystery shopping industry continues to change, evolve, and provide clients with valuable information. One such change, Experiential Mystery Shopping (EMS), is a program companies use to provide a base for designing their mystery shopping program as well as a tool to obtain competitive benchmarking data and best practices for their unique industry.

Download The Customer Side of Mystery Shopping and see how a major retailer used EMS to enhance their customer experience and improve overall profitability.

You’ll learn:

  • The benefits of EMS
  • How to design EMS to focus on key drivers of CX
  • EMS best practices from an actual case study

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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