The Customer Experience (CX) world is changing rapidly from both the customer-expectation perspective as well as from the perspective of how financial services organizations manage CX operationally.
Advancements in CX technology combined with today’s incredibly savvy analytics are enabling financial institutions to see, sense, and act on the experiences of every customer faster than ever. CX is proven to be a key differentiator in an institution’s ability to attain and retain customers making early adoption of new CX advancements a business-critical imperative.
By attending this presentation, you’ll learn:
- Some of the greatest CX challenges in the market
- Top innovations in the CX space to address these challenges
- Tools you can leverage to manage a large CX program with a small team
Be sure you’re keeping up with the changes by joining Matt Inman, MaritzCX’s Head of CX Consulting, for the web cast, Ten Innovations That Accelerate FinServ CX Program Success.