What’s in the eBook?
When Customer Experience (CX) fails, it can have disastrous effects Impacting the future profitability of a business. Our 19-page guide to CX should become your new playbook on how your CX program can measure and report on performance to create a positive CX. This guide written by MaritzCX is readable in 12 minutes and uses plenty of real-world examples from our years of experience to illustrate how achievable positive customer experience is.
What you will learn:
- A detailed CX framework that will guide you through setup and management of your program
- 14 specific competencies will give your CX program a competitive advantage
- Why “chasing the NPS score” can waste time, money and undermine CX success
- How reporting and rewarding CX efforts can have real-world business impact
It’s time to start focusing on creating positive customer experiences, instead of just focusing on the score. Fill out the form to download your free copy today!