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NPS: Stop Chasing the Score

Focus on creating positive customer experiences instead of just focusing on the score

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When Customer Experience (CX) fails, it can have disastrous effects Impacting the future profitability of a business. Our 19-page guide to CX should become your new playbook on how your CX program can measure and report on performance to create a positive CX. This guide written by MaritzCX is readable in 12 minutes and uses plenty of real-world examples from our years of experience to illustrate how achievable positive customer experience is.

In this easy to read ebook, you’ll learn…

  • A detailed CX framework that will guide you through the setup and management of your program
  • 14 specific competencies will give your CX program a competitive advantage
  • Why “chasing the NPS score” can waste time, money and undermine CX success
  • How reporting and rewarding CX efforts can have a real-world business impact

Next, complete this form and get access today.

NPS: Stop Chasing the Score

Focus on creating positive customer experiences instead of just focusing on the score

What’s inside the ebook?

When Customer Experience (CX) fails, it can have disastrous effects Impacting the future profitability of a business. Our 19-page guide to CX should become your new playbook on how your CX program can measure and report on performance to create a positive CX. This guide written by MaritzCX is readable in 12 minutes and uses plenty of real-world examples from our years of experience to illustrate how achievable positive customer experience is.

In this easy to read ebook, you’ll learn…

  • A detailed CX framework that will guide you through the setup and management of your program
  • 14 specific competencies will give your CX program a competitive advantage
  • Why “chasing the NPS score” can waste time, money and undermine CX success
  • How reporting and rewarding CX efforts can have a real-world business impact

Next, complete this form and get access today.

Get your free eBook

Complete this form to access our 19-page ebook that will transform your program and ensure CX success.

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What other business leaders are saying...

MaritzCX has helped us think through the end goal so we can take better advantage of our channel feedback. They’ve helped us better understand our wholesalers and retailers so we have a more holistic view.

Kristin Brickey
Research Manager

With our new CX strategy developed jointly with MaritzCX, we have gained higher satisfaction rates for our customers and also our affected employees.

Hauke Gastmeyer
Head of Customer Experience Management

Meet the author

Kelley-Headshot

Kelley Johnson is Director of Communications at MaritzCX, and Editor-In-Chief of CX Cafe. She has been in the Marketing and Technology industry for over 20 years with vast knowledge of brand growth and development, communications, social media, publishing and journalism, demand generation and content strategy.

In this ebook, Kelley and her team have collated the very best articles on the value of Customer Experience so you don’t have to spend time researching the subject.

MaritzCX