Every competent Customer Experience (CX) programme starts with collecting quality customer information – and then using that data to solve specific customer problems. But the most successful and mature programmes go further, making CX a central organisational function that reveals root causes and solves large, systemic business issues. MaritzCX can help you achieve a mature CX programme by applying a collection of technologies and services designed to expand your focus from individual outcomes to business-wide improvements.
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MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.