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SocialCX: Make Social Media a fully-integrated Tool of Your CX Programme

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Every day, thousands of your customers rate, review, and discuss their experiences on countless social media and online review sites. In theory, this uniquely honest and prolific source of feedback should produce a wealth of valuable  Customer Experience (CX) information and insights. But in practice, CX professionals often struggle to make social media feedback a meaningful, fully-integrated piece of their customer experience programmes.

SocialCX™ from MaritzCX closes this gap by helping you turn the flood of notoriously chaotic social media into a useful, well-behaved and fully integrated source of CX insights and information.

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SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

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Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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