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Segmentation – You’re Probably Doing It Wrong

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The Importance of  Segmentation Research and Lessons Learned

A crucial first step in sustaining growth of a healthy business is to identify the customers who have the most potential to purchase your brand… and keep them happy. Segmentation research is the most effective method for identifying these important customers, yet many organizations are challenged by the technique.

Join MaritzCX for this webinar where segmentation experts, Deb Davis-Lenane and Frank Leinweber, provide insight into the challenges of segmentation and best practices from design to fieldwork, analysis and reporting. Attend and you’ll learn how segmentation research best practices better enable you to target high-value clients for your brand.

What you will learn by attending:

  • Common mistakes people make when doing segmentation studies
  • Why implementing segmentation research is critical to your business strategy
  • How segmentation research works
  • Three different segmentation approaches: database, needs-based, attitudinal
  • Best practices at key segmentation stages

MaritzCX leverages decades of experience to determine the most appropriate segmenting method to uncover the most effective solution that will benefit you and your customers.

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SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

On-Demand Webinar

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MaritzCX

MaritzCX