We Need a Hero. It’s Time for CX & EX to Wear the Cape.
Uncertainty exists. And now, more than ever, leaders want answers. The good news? Your customer experience (CX) and employee experience (EX) programs are ready to swoop in and save the day.
Customers are still interacting with your products and services, but the way they are interacting has changed. Your employees — the face of your organization — are still on the frontlines, maintaining the brand promise through uncharted adversity. How is your organization responding to your customer and employee needs right now? Are you asking the right questions? CX and EX programs have the capacity to deliver data that guides your company’s next move.
Join MaritzCX, an InMoment Company, for our second webinar dedicated specifically to helping you manage and maximize your experience initiatives during the COVID-19 crisis.
Our experts will walk you through how to leverage your voice of customer and voice of employee programs to:
- Deliver program suggestions and answers to your C-Suite
- Respond swiftly to today’s changing customer behaviors
- Understand the “new” needs and challenges of employee life
- Identify COVID-19 impact on your organization
This webinar is designed to help you understand the best ways to approach your CX and EX programs to foster resilience in today’s unusual environment.
Registration is a click away!