MaritzCX Mystery Shopping is your agent of customer experience (CX) truth. Our mystery shopping services provide a continual, unbiased source of insight to fully understand and report consistency and compliance of your brand and CX program – across all your customer channels – to protect your investment in customer retention, conversion, and lifetime value programs.
MaritzCX Mystery Shopping helps you:
• See Earlier – Understand what’s truly happening in the field across your stores, online properties, and even social media, before it shows up in financials.
• Sense Faster – Quickly and efficiently identify and remedy gaps or variances to your brand or CX standards and reward outstanding staff performance on-the-spot.
• Act Personally – Ensure your entire value chain is delivering the experiences you intend and easily understand where the most critical actions are required to ensure positive outcomes.