Reliant, an NRG Energy company, successfully uses customer experience as a differentiator in today’s highly competitive energy industry. They’re not only setting the CX standard for the energy sector, they’re consistently raising the CX bar aiming to match top customer satisfaction scores across all industries. Today, CX has become part of the organization’s foundational DNA. It’s fundamental to their operations and the program has been a key driver in acquiring and retaining customers.
Want to know how Reliant did it and where they’re taking their program? Check out this two-minute video.