We'll just need a little more information in order to optimize our services and communications for you:

Organisational CX Assessment

Download Now

VOC AND CX ARE NOT THE SAME THING

The arrival of the “age of the customer” has led organisations at an increasing rate to place a focus on improving the customer experience they deliver. However there is little in the way of roadmaps for developing a successful approach to launching a successful CX initiative. The most common approach is to assume that putting a Voice of Customer (VoC) programme in place is the same thing as managing the customer experience. While a VoC programme is a critical cornerstone of a CX programme. VoC and CX are not the same thing. In every organisation, there are dozens of distinct factors that impact the quality of every customer interaction. A thorough, detailed Organisational CX Assessment will make sure you can identify all of them, understand how they relate to each other, and shine a new light on areas of your business that need improvement or hold hidden CX potential.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

Free PDF Download

loading

We promise to always keep your data safe and secure. You can unsubscribe at any time.

MaritzCX