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Operationalizing CX Part II: Inner- and Outer-Loop Actionability

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Ask the Expert

MaritzCX is excited to deliver part two of our earlier Ask the CX Expert webinar focused on Operationalizing CX.  The initial webinar generated over 100 questions from webcast registrants wanting to know more about taking action, both individually with customers, and systemically to support a continuous improvement process.

Given the wide-spread interest in this topic, MaritzCX experts, Jen Rubin, Senior Director of Solutions Strategy, Diversified Industries and Jennifer Passini, Senior Director of Solutions Strategy, Financial Services, are set to bring you this follow-up webinar where they focus on best practices and examples of inner- and outer-loop actionability. In addition, they use case studies to share how organizations are successfully taking action with the VoC they are collecting.

Join this event and learn:

  • You’re not the only one with questions about how to use VoC results
  • Insight from CX experts
  • Best practices from real case studies

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

On-Demand Webinar

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