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Ohio Mutual Insurance Case Study

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Founded in 1901 and based in Bucyrus, OH, Ohio Mutual Insurance Group writes more than $220 million in premiums each year – covering homes, autos, farms and commercial properties in seven states through 400 independent partner agents. To help Ohio Mutual stand out from the competition in the minds of their independent agent partners and their policyholders, the company wanted to adopt a formal Voice of the Customer (VoC) program.

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