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Mystery Shopping: A Critical Tool in the CX Arsenal

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More of today’s financial institutions are implementing mystery shopping programs independently or in conjunction with a traditional voice of customer (VoC) initiatives to provide a more comprehensive understanding of their customers’ experiences.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

MACU
Transamerica
SunTrust
HSBC
citi grey
frost

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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