Moving Beyond Metrics

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Turning Patient Data into World-class Experiences

Standardized survey programs can offer valuable insights for healthcare organizations, but focusing too much attention on any single metric can lead to neglecting the bigger patient experience picture. In this paper, we cover how to:

  1. Shift your focus from chasing metrics to providing better, more complete experiences for your patients.
  2. Measure everything that matters to understand the complete patient journey.
  3. Turn data into immediate action and results.
  4. Choose to play by different rules by embracing a more diverse and personalized approach to patient feedback.

91% of consumers agree that overall patient experience is extremely or very important to them—and has a significant impact on their healthcare decisions. Consumer Perspectives on Patient Experience 2018, — Beryl Institute

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MaritzCX is the world’s only full-service experience management company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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