Managing the Customer Experience in a Time of Crisis

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CX Experts Answer Your Questions and Discuss Best Practices

Join top customer experience and research experts from InMoment and MaritzCX, an InMoment Company, for a live webinar as they provide answers to your critical questions surrounding the impact of the Coronavirus pandemic on your CX program. During this webinar, we will be providing answers to many of the questions and concerns posed by our customers since the virus began affecting their business operations. Our experts will also offer best practices for managing CX programs in today’s challenging environment.

Your customers are still interacting with your products and services even as COVID-19 continues to disrupt the economy, purchase habits, and everyday lives. Don’t stop listening to your customers at this critical time. Maintaining your focus on delivering your brand promise today will lead a path to a more loyal customer base, tomorrow.

Here are some of the topics our experts will address:

  • What kind of changes should you make to your CX program, if any?
  • How do you communicate with your customers during this critical time?
  • How do you adjust your analysis, reporting, and subsequent business actions to be able to react quickly and effectively to the changing needs of your customers?
  • How do you keep your employees engaged in handling your customers’ changing needs during this critical time?

InMoment and MaritzCX, an InMoment Company, recently joined forces to create the world’s largest enterprise customer experience technology company. The timely merger means, together, we are incredibly well positioned and ready to guide our clients through this current crisis.

You don’t want to miss this webinar!

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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