Making Insight Actionable: Closing the Loop and Driving Action

Join MaritzCX to learn how your organization can turn its valuable CX insight into closed-loop processes that fuel both responsive and proactive action plans.

This webinar will teach you:

• Principles behind successful Case Management and Action Planning that will help you refine inner and outer loop processes
• Efficient and proven ways to build more effective actions plans using ActionCX
• Strategies for action plan implementation and how to quantify the value of each customer
• Steps to identify the conditions needed for successful change management

Bryan Rhodes, Vice President of Product Management, and Brian O’Connor, Client Success Director at MaritzCX, will show real-world examples of how customers are using MaritzCX Action Planning and Case Management principles to drive actionable programs that are showing a greater return on their CX investments.

Bryan Rhodes Vice President of Product Management		Brian O’Connor Client Success Director

Start driving your own CX actionable program today!

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.