We'll just need a little more information in order to optimize our services and communications for you:

Implement a CX Health Check

Download Now

HOW HEALTHY IS YOUR COMPANY’S CX?

Whether you’re just getting started with your CX efforts or you have a well-developed CX program, businesses of all levels need to improve their customers’ satisfaction and loyalty. How do you achieve short-term financial results and lay the foundation for long-term customer retention and business success?

Join CMSWire with Michael Allenson, Senior Strategic Consulting Director with MaritzCX, to learn about the importance of having a CX health check. Discover how an annual strategic planning assessment can drive CX and business improvements, and that it is never too late to assess and evaluate your company’s CX health with processes, tools and cultural components that differentiate successful companies.

Learn how to:

Set Up a Yearly CX Health Check

  • Benchmark your CX health against your own past performance and other companies in your industry
  • Learn about the CX processes, tools and cultural components that differentiate companies that are most successful in their CX efforts

Tie Your CX Improvement Strategies to Business Outcomes

  • Determine how and if your efforts are influencing desired financial and business outcomes
  • Use linkage analysis to create a dynamic platform for CX improvement

Set Strategic Goals and Action Plans

  • Set targets and goals based on your strategic priorities
  • Identify specific actions that will enable achievement of priorities

Michael will let you know how you can take a free CX “Self-assessment” to pinpoint your company and program needs and processes that can have a quick and early impact on your CX program.

Michael Allenson is a Senior Strategic Consulting Director with MaritzCX. Michael helps companies understand how they can design and implement CX management programs that improve the customer experience while also driving the growth of their businesses.  For the past 25 years, he has consulted with companies on strategic marketing, the customer experience, and consumer behavior.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

Register Now

loading

We promise to always keep your data safe and secure. You can unsubscribe at any time.

MaritzCX