According to Gartner’s research, nearly nine out of ten executives expect customer experience to be a key differentiator with today’s demanding customers. Yet a critical link — engaged employees — is often overlooked. A recent Temkin Group study revealed that CX leaders have 50% more engaged employees than laggards.
Your front-line staff is the face of your brand, creating a first and lasting impression. Do you know how to keep them happy, engaged, and contributing to your CX strategy? Not integrating your Voice of Employee (VoE) with your Voice of Customer (VoC) programs puts your entire CX program at risk, which impacts your top line revenue.
Join MaritzCX for a 360-degree perspective on the impact of integrating VoE and VoC programs. This webinar highlights best practices for ensuring employee goals are properly aligned with customer satisfaction objectives. Join to learn how to:
- Share VoC data with front-line staff to drive customer-centric behaviors
- Use employee rewards and recognition to increase engagement
- Combine employee and customer perspectives at the front line to complete your CX story