The Future of Feedback: Adapting Customer Listening for Our Changing World

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It’s a fact — today’s customers have started pushing back against long-form surveys. Between survey fatigue and the continuous increase in digital transactions, it is becoming more and more apparent that the brands who embrace the future of feedback and go beyond traditional listening methods will rule the day. But what does that mean for your listening program?

Join InMoment XI Strategist Jim Katzman and Radi Hindawi as they discuss how you can create a listening program that:

  • Derives more value from text analytics by leveraging unstructured feedback from any listening post
  • Drives deep learning that enables effective transformations
  • Delivers evolutionary customer experience through a combination of modern tech and strategic services.

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