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FROM ZERO TO A WORLD-CLASS B2B VOC PROGRAM IN UNDER 12 MONTHS

BUILD A WORLD-CLASS B2B VOC PROGRAM

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The OpenText team goal was simple: to launch a program to impact front-line teams and influence business results using a VoC program and platform – and to do it un under 12 months. Learn how industry leading B2B company OpenText launched their VoC program quickly, overcame obstacles, and grew to a world-class program in 12 months. Discover their early strategies, program adjustments on-the-fly, culture and team obstacles, and goal attainment results to-date. If you want to start a program, launch an additional program, or want to get more out of your existing program, this webinar is for you.

OpenText is an industry-leading B2B, information management company. Founded in 1991, 8,200 employees, $1.6B in annual revenue, and 100k global customers.

Presenters:
Lou Sicoli, CX insight manager, OpenText

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