Bank officers typically rank, “meeting customer expectations”, among the top challenges facing today’s financial institutions. That’s because customers are becoming increasingly more demanding, often expecting their bank to deliver higher levels of service and personalization. And, why shouldn’t they?
However, delivering CX that equals your brand promise can get compromised in the banking world. This industry’s dynamics, complete with regulatory changes, various customer touchpoints, increased competition, and a wide range of customer demographics means banks can often become CX challenged. Find out how to overcome those challenges by joining Jennifer Passini, Principal CX Transformation Consultant for MaritzCX, as she presents, “Four Trends Impacting Your Bank’s Customer Experience”.
This webinar will take a close look at how your bank can enhance their CX program by:
- Delivering on Omni-Channel Experiences
- Differentiating Your Bank in the Marketplace
- Maintaining Focus in an Ever-Changing Regulatory Environment
- Understanding and Knowing Your Customers Better
Your plan to improving your bank’s customer experiences begins by watching now!