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Fostering Customer Centricity Through Curiosity and Conflict

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The Washington State Employee Credit Union Case Study

Looking for a way to stoke passion for the customer throughout your organization? Let’s talk about leveraging curiosity to develop CX advocates and the imperative next step – making the most of their engagement through meaningful dialogue and healthy conflict.

Join Washington State Employee Credit Union (WSECU) and MaritzCX for a case study presentation on how this forward-thinking credit union encourages a corporate culture that enhances the organization’s ability to deliver outstanding CX to its members.

Ninita Ekstrand Jennifer Passini
Ninita Ekstrand
Member Experience Architect, WSECU
Jennifer Passini
CX Solutions Strategist, MaritzCX

Join this webinar and you’ll learn how to:

  • Better understand your corporate culture
  • Empower, engage and align teams for CX
  • Identify how to maximize CX people potential

The WSECU case study will help you understand the true value of people, human-centered design, and teams striving to serve people well.

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MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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