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Eastern and Bangor Savings Banks’ Partnership Inspires Greater CX Success

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For nearly 200 years, Eastern Bank has provided banking, investments and insurance to the people and businesses of Massachusetts, whose footprint since 2014 now includes Southern New Hampshire. The company prides itself on understanding its customers’ needs so they can provide these services in a more personal and meaningful way. The customer experience team consists of three staff that executes strategy and day-to-day CX efforts.

Bangor Savings Bank has served the people of Maine for more than 165 years, providing personal and business banking and wealth management to help its customers achieve their financial goals. In 2011, they were the first Maine bank to name a Customer Experience Officer and their CX department currently consists of three people; a CX Program Manager, a CX Research Analyst and a CX Assistant.

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